SOCIOTECHNICAL SYSTEMS AND DIGITAL TRANSFORMATION IN PUBLIC SECTOR GOVERNANCE

Authors

  • Dr. Faizan Ahmed Department of Public Administration, University of Karachi, Pakistan. Author

Keywords:

Sociotechnical Systems, Digital Governance, Public Sector Transformation, E-Government

Abstract

This study explores the interplay between sociotechnical systems (STS)
and digital transformation in enhancing public sector governance. The shift toward
digital governance necessitates a balanced integration of social and technical
components, including human expertise, organizational culture, technological
infrastructure, and citizen engagement. This paper analyzes the critical role of
sociotechnical frameworks in designing resilient, efficient, and inclusive egovernance models. Case studies from Pakistan's federal and provincial initiatives
illustrate how successful digital governance requires a people-centered and contextaware approach. The study further employs empirical data to analyze the
relationship between technological advancement and institutional adaptation in
governance mechanisms.

image

Downloads

Published

2022-07-04

Issue

Vol. 2 No. 3 (2022): Multidisciplinary Research in Computing Information Systems

Section

Articles

License

All articles published in the Multidisciplinary Research in Computing Information Systems are licensed under an open-access model. Authors retain full copyright and grant the journal the right of first publication. The content can be freely accessed, distributed, and reused for non-commercial purposes, provided proper citation is given to the original work.